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States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.
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Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.
When futurist Ray Kurzweil popularized the idea that AI would one day surpass human intelligence, he predicted its occurrence in 2045. With two decades to go, now is the time to get ahead on regulating it.
Digital Equity Program Manager Lauren Thompson on building a people-centered program, maximizing federal funding and making sure residents have the tools they need to get online in Connecticut.
The first electric vehicle charging station funded through the Infrastructure Investment and Jobs Act opened for business last December in London, Ohio. More are set to open in Maine, Colorado and Vermont this year.
Plus, Waymo reports 50,000 weekly driverless taxi rides in three major cities, research finds investments in renewable energy are paying off and parrots, it turns out, like to FaceTime their friends.