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While 2021 still felt the impacts of COVID-19, government IT agencies began the transition to a more hybrid future — modernizing systems, navigating cybersecurity and preparing for whatever is next.
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From online services and cybersecurity to artificial intelligence and virtual reality, these are the highlights from the 55 top-performing jurisdictions in the 2021 Digital Cities Survey.
Although digitizing government has become easier, the amount of unstructured data agencies hold remains a steep barrier to full transparency. Artificial intelligence could be the answer.
The relative success of remote work has proved that in many cases government staff are just as, if not more, productive when they work away from the office. More agile structures like holacracy might be ones to model.
Plus, the sweet spot for 5G penetration, a VR fix for “lazy eye" in children and a hyperlocal alternative to Nextdoor for getting to know neighbors online.
