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Government and industry leaders are working to better understand how data collection may not effectively document what people with disabilities need. They're improving the process by doing a better job of gathering information.
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The deal brings together a gov tech firm that focuses on local governments and an app that neighbors use to keep track of what’s going on. CivicPlus says the integration will boost civic engagement.
Technology like mobile apps and data visualization dashboards is helping the state serve more of its residents — often without them having to leave their homes.
A survey of more than 14,000 people who have used state government services recently reveals where state governments excel in customer service and where they fall short. Overall, websites scored higher than mobile applications in terms of user satisfaction.
The assessment and educational tool offers insights and solutions for improving government web performance. Based on its criteria, many state and federal agencies have updated their sites.
AskCOS, the city of Colorado Springs’ new artificial intelligence-enabled chatbot, was trained using Colorado city government information alone. The virtual assistant can answer constituent questions in 71 languages.
State data released one year after the launch of California vs. Hate, the hotline and online portal for reporting hate crimes and incidents, shows its impact. People statewide reported more than 1,000 acts of hate.
The city of San Jose has adopted an AI-powered translation tool to improve accessibility at City Council meetings for people who primarily speak a language other than English. It may see wider use, depending upon its performance thus far.
From digital inclusion to AI innovation, we take a closer look at Government Technology’s honorees in the 23rd year of its annual awards. In conversation with editorial staff, we focus on the work of five particular leaders.
A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.
Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.
The state of Indiana has implemented a tool called Pivot, which leverages artificial intelligence to support job seekers by unveiling potential career paths personalized to their career goals. Later this year, it will begin to take on other tasks.
The My Whitfield community mobile app offers details on area housing, careers and events as well as links to regional municipal websites. It was developed in partnership between the county, the city of Dalton, and civic organizations.
The state Department of Commerce and the Eastern Shore Regional GIS Cooperative have launched four dashboards that aggregate multiple streams of demographic and economic data, providing insight for government and residents.
Facing book bans and programming controversies, an increasing number of libraries are publishing data dashboards for transparency, public accountability and strategic focus.
The state’s licensing and permitting system for outdoor recreation will migrate next year to a new digital platform from a private vendor. It is expected to handle more than 2 million license transactions a year.
